Cancellation and Refund Policy
If you sign up for Semrush and find that it's not a perfect fit, please send us a cancellation request by email to email@example.com from the registered email address.
In order to process your request, we may ask you to provide the following information: a brief comment explaining why would you like to cancel your subscription, your billing information (name, transaction ID, last 4 digits of the credit card associated with the account, billing date, etc.), email address, login name, and other identity verification and/or authentication information.
Cancellation request. You may cancel your subscription at any time. Cancellation will take effect at the end of the pre-paid period or, for unpaid trial or free subscriptions, within 7 days of receipt of your request, in each case provided that the request was made in accordance with these cancellation instructions. We will confirm the cancellation of your subscription within 3 business days after receipt of your cancellation request.
Refund request. At Semrush, we offer a 7-day money back guarantee according to the terms described herein. If you cancel your subscription in accordance with this Policy within 7 days of placing your subscription order, we will, upon your written request, refund your prepaid fees within 30 calendar days. The refund will be processed through the same method as the original payment. Any bank fees and charges shall be borne solely by you.
We reserve the right to reject your refund request if your request refers to the recurring payment or for some other reasons as could be described in Semrush Terms of Service.
Last updated: April 15, 2020